Refund Policy

Effective August 18, 2026 · Last updated August 18, 2026

RosterCue is operated by Just Bits LLC. This policy applies to the 2026 Season Pass, a one-time $40 USD purchase. The pass is not a subscription, does not renew, and there is nothing to cancel.

14-day refund window

If you are not happy with RosterCue, email us within 14 days of your purchase and we will refund you in full. You do not need to give a reason.

Send the request to [email protected] from the email address on your account. We aim to process refunds within 3 business days. Stripe returns the money to your original payment method, which typically takes another 5–10 business days depending on your bank.

When a refund is issued, your Season Pass access ends and your account returns to the free tier.

After 14 days

The Season Pass is dated access to a seasonal product, so we do not offer routine refunds after the 14-day window. We will still consider a refund if:

  • You were charged more than once for the same pass.
  • You were charged by someone using your payment method without permission.
  • A defect on our side prevented you from using paid features for an extended period.
  • We discontinue RosterCue mid-season, in which case we refund a fair portion of unused time.

Email us and describe what happened. We would rather sort it out directly than have you dispute it.

What the Season Pass does not include

Access ends February 15, 2027 at 11:59 p.m. Eastern Time no matter when you buy it. Purchasing in December does not buy a full year, and the shortened window on a late purchase is not by itself grounds for a refund after the 14-day period. Please buy with the end date in mind.

RosterCue is a research tool that makes statistical projections. Projections being wrong, or your fantasy team losing, is not a defect and is not grounds for a refund. See the Terms of Service for the full description.

Chargebacks

If something has gone wrong, please contact us first. A chargeback filed without contacting us costs us a fee on top of the refunded amount, and we may decline to serve accounts that use chargebacks in place of a support request. A good-faith request inside the 14-day window is granted, so there is nothing to gain by going around us.

Contact

Just Bits LLC · [email protected]